Welcome to Norteam support.

If a specific program has stopped responding, you can terminate it in the Task Manager (shortcut: Ctrl + Alt + Delete). If the computer itself is not responsive, try restarting the computer by holding down the start button.

It could be the connection between the computer and the printer causing the problem, or just the printer. Make sure the printer is working and connected to the same network as your computer. If it still does not work, please contact our support team.

If you suspect that you have been affected by a virus, it is recommended that you contact our support team. To prevent viruses, we use antivirus software, which continuously identifies and deletes potential threats.

If the documents are located on the network, access may be limited by your lack of network. Make sure you are connected to the network to access documents shared with others in your organization.

Each software update comes with different prerequisites. Make sure you know which types of services are affected by the update. Some updates require a restart of the computer.

If you and your colleagues use Sharepoint or OneDrive, you can share documents. Right-click on the file you want to share and click “Share”. If you are using a shared folder on the network, you can share the path to the folder with your colleague, provided you have the same permissions.

Check the trash on your computer to see if the files are there. If you cannot find the files, please contact our support.