Privacy Policy

We always strive to protect your personal data in the best possible way and comply with applicable laws and regulations regarding data protection. Through this privacy policy, we want to inform you about how your personal data is processed by Norteam. This policy helps you as a customer/contact to understand, among other things, what kind of information we at Norteam collect and how it is used.

Norteam AB, 556371-8526, is responsible for the processing of your personal data. Norteam AB maintains an IT infrastructure where all business transactions, including associated personal data and databases, are managed and owned by Norteam.

Norteam is therefore the data controller for the processing of your personal data and is responsible for ensuring that your information is handled correctly and securely in accordance with applicable legislation.

Personal data you have provided to us

We collect and store information about you that you provide to us, either directly or through your company. The information we collect and store includes your name, postal and any delivery addresses, email address, phone number, and in some cases, your personal identity number. We also store details regarding your or your company's purchases, such as information about services purchased. If you attend an event or contact our customer service, we also collect personal data related to those interactions. All data collection is performed to fulfill our obligations to you as a customer.

Personal data we have collected from you

When you order services from Norteam, visit norteam.se, or otherwise interact with us, we may collect your personal data in order to fulfill our commitments.

We use your personal data for the following purposes:

• To verify your identity and update your address details
• To provide information about and process your purchases/services, such as order confirmations, delivery information, and support requests.
• To deliver your purchases
• For invoicing and accounting
• To send you newsletters and other marketing materials
• To improve our communication, service, products, and services to you
• To answer your questions
• To invite you to events and functions
• Customer surveys
• We process your personal data for the following purpose to fulfill a legal obligation: Norteam processes information about your or your company's purchases to comply with requirements under, for example, the Swedish Accounting Act.
• Failure to provide personal data to us may result in our inability to fulfill our agreement or meet our obligations to you.

The processing of personal data is based on a legal basis to enable Norteam to fulfill its agreements. The agreement covers the purchase itself. As a customer/contact, you have the right to have your personal data deleted at any time by notifying support; see further under the heading Your Rights. Regarding the processing of personal data to fulfill requirements such as those set by the Swedish Bookkeeping Act, the legal basis for processing is a legal obligation.

With your consent, Norteam will process your personal data for marketing purposes. Your information may be used for newsletters, customer surveys, and statistical purposes via mail, email, and SMS until you withdraw your consent. You can contact support at any time to adjust how you would like Norteam to contact you.

Your personal data will not be transferred or sold to third parties for marketing purposes. However, your personal data may be disclosed to third parties (data processors) if required to provide services to you.

Exceptions to this are made if a customer has breached our terms and conditions, if legal action is pending, or if a public authority requests it in accordance with Swedish law. Examples of such authorities include tax authorities, police authorities, enforcement authorities, and supervisory authorities in the relevant countries.

We implement the technical and organizational security measures required by law to ensure that your personal data is not manipulated, lost, destroyed, or accessed by unauthorized persons. Our security procedures are continuously updated in line with technological developments.

We do not disclose personal data to third parties, except in situations where this is required by a legal obligation or to fulfill our commitments to you as a customer. See more information under the section "Who can access your personal data".

When you provide your personal data to Norteam, you consent to us registering and storing your purchases and processing the provided information for the aforementioned purposes.

We process personal data for the period permitted by applicable law, regulation, practice, or authority decision. Personal data is stored and processed in our IT systems.

You have the right to request access to your personal data and receive information including what personal data is stored by us, the purposes of the processing, and the recipients or categories of recipients to whom the personal data has been or will be disclosed. You can contact our support team at the address below to request that this information be sent by mail or email. For your security, this information will only be sent to your registered address or the email address provided in our customer database.

If you believe that the personal data processed by Norteam is incorrect or has been processed in violation of applicable law, you also have the right to request that this personal data be corrected, blocked, or deleted. You can do this by contacting our support team. In certain cases, we are legally obligated to process your personal data even if you have requested its deletion.

As a Norteam customer, you can withdraw or change your consent at any time or opt out of further communication by contacting support. However, we reserve the right to continue processing your personal data to the extent necessary to fulfill our obligations to you as a contractual party.

Norteam Support

Phone: 08-128 776 00