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ITSM & IT as a service - scalable, secure &
Get the IT functionality and security of a large corporation, while maintaining the agility and cost transparency that fits your size. With ITSM systems and managed IT services, you can address security threats, manage skills shortages, and increase efficiency.
16%
of small and medium-sized enterprises believe they have sufficient IT resources to provide the support the business needs.
50%
of small and medium-sized enterprises state that managing downtime is their biggest challenge.
36%
of small and medium-sized enterprises that have opted out of outsourcing IT services do so due to difficulty in controlling costs.
Our solutions
ITSM & Managed Services
Our IT Service Management (ITSM) and managed services offering is designed to give you full control, high availability, and measurable business value – without you having to build everything from scratch.
We take full responsibility for your IT operations, support, and security – from proactive monitoring and incident management to automation, self-service, and strategic consulting. With clear processes based on ITIL, modern tools, and dedicated teams, we ensure that your IT environment doesn't just work – it contributes to your growth.
The same type of capability as large corporations
Meeting demands for availability, security, and efficiency requires structure, service, and smart solutions.
Our offering in ITSM and managed services is built on three pillars that together create a stable and future-proof IT environment.
Structured processes & measurability
We work according to established ITSM frameworks (e.g., ITIL) with clear processes for incident, problem, and change management. This provides traceability, prioritization based on business criticality, and reports that show real impact.
Support that becomes an extension of your IT
Fast, accessible, and competent support – with dedicated teams that get to know your environment. We offer extended opening hours and scalable capacity to meet your needs, even during temporary peaks.
Self-service & smart user experience
We offer portals, knowledge bases, and data that make it easy to register tickets, get help immediately, track status, and gain an overview of your IT environment. This relieves the burden on support and provides a smooth experience for the entire organization.
Common concerns about choosing an external partner for IT operations or ITSM
Bringing in an external partner for IT operations or choosing a new ITSM tool is a big decision. We know it raises questions – and it should. Here are some of the most common concerns we hear from CEOs and IT managers, and how we work to address them.
Will we lose control?
It is completely reasonable to want to keep track of your IT. Many wonder what happens when you hand over parts of the responsibility – will we still have insight and the ability to influence things?
We ensure you always have full oversight. You get access to a customer portal where you can track everything that happens – from tickets to reports. You have a dedicated contact person with us, and we check in regularly. No changes are made without your approval. It is still your IT – we just help it run better.
Will it really pay off?
Costs are always an important issue. It is easy to wonder if this is truly an investment that pays off.
We are transparent about costs and what you get. We have portals and systems that make costs and potential time savings visible. And because our solutions are scalable, you only pay for what you actually use.
Is this the right solution for us?
Many IT tools feel either too big and cumbersome – or too simple and limited. How do we know this is the right fit for our business?
We adapt to you. We are happy to start on a small scale and build from there. Our solutions are flexible, scalable, and tailored for small and medium-sized businesses. You get exactly what you need, nothing more and nothing less.
The entire company's IT portal - In a single system
4 days
shorter delivery times for pre-configured hardware through automated processes
40%
lower ordering costs by eliminating manual configuration
Environment
Fewer shipping flows and the reuse of hardware and licenses reduce the company's carbon footprint
Get a handle on your business IT with Norteam CloudPortal
Norteam CloudPortal is your central platform for managing your IT environment—simply, securely, and on your terms. It serves as a digital hub where you get a complete overview and control over users, devices, licenses, and support tickets.
The portal is designed to simplify everyday life for both the IT department and the business as a whole, whether you have an internal IT resource or partner with us as a managed service provider.
Full control over users and devices
Manage onboarding, offboarding, groups, and roles directly in the portal. Add new users, assign permissions, and manage devices without waiting for external help. This saves time and reduces the risk of errors.
Clear overview of licenses and costs
See exactly which licenses you have, how they are used, and what they cost. You gain better control over license management and can easily scale up or down as needed, providing both flexibility and cost-efficiency.
Access to knowledge base and guides
The portal includes a growing knowledge base with guides, instructions, and best practices. This makes it easy for users to solve simple problems themselves, while offloading your IT team.
Integrated with your systems
CloudPortal is built to work seamlessly with Microsoft 365, Azure, and other tools you already use. This eliminates duplicate work and provides a unified experience for both IT and end users.
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FAQ about ITSM & Managed Services
Is ServiceNow an ITSM tool?
What are ITSM and ITIL?
What are the five phases of ITSM?
What does an IT Service Manager do?
What is included in managed IT services?
What is the difference between enterprise service management (ESM) and ITSM?
What is the difference between IT services and managed services?
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